Connect another device like a smartphone or a laptop to the same Wi-Fi that your camera is using and verify that the internet is working by visiting a website like If you’re using a cell phone, make sure that you turn off cellular data and turn on Wi-Fi to test your connection.ģ. Check your Wi-Fi and internet connections. If it does not, wait at least ten minutes to give the battery a minimal charge, then try turning your device on while it is still plugged in.Ģ. The camera should turn on as soon as the power cable is connected. Plug the camera into its power adaptor and cable to start charging it. If you are using your camera on battery power, its battery might be depleted. You won’t be able to perform many of the troubleshooting steps remotely and there is no remote restart or reset option because it could compromise the camera’s security.ġ. Important: Before you begin troubleshooting, you should make sure you have physical access to your camera. If your Soliom camera is offline, follow these troubleshooting steps.
If this does not happen, you can try the following: The camera is designed to automatically re-connect once there is internet available. There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. Your wireless ip camera may lose connection with our servers or the internet on some occasions. You can use a book or any covers to block the light falling on your security camera. It's also a quick way to tell if a security camera has night vision. If it's an infrared IP security camera, you are able to see small red lights around the lens of the security camera in the dark, when this security camera is on. How do I know if my security camera is working? Your Internet speed may have been throttled. The camera may be unable to connect to your network. Your camera has only just been switched on. There are several reasons this may occur. HOW DO I GET IT BACK ONLINE? Why is my camera showing offline?
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